Bethlehi Chevrolet

I am writing this review to express my profound disappointment with Betley Chevrolet. I had scheduled a service appointment well in advance to address a transmission issue in my vehicle. However, to my dismay, the dealership cancelled my appointment abruptly, leaving me both inconvenienced and frustrated. In my experience, a professional and reputable service center honors its commitments to its customers, addressing all concerns and mechanical issues with equal attention and diligence. Regrettably, this was not the case with Betley Chevrolet. The cancellation of my appointment, specifically given its focus on a significant transmission issue, raises questions about the dealership's commitment to customer service and vehicle safety. To others considering utilizing the services of Betley Chevrolet, I would caution you to consider my experience. The lack of reliability and professionalism exhibited by this dealership has undermined my confidence in their ability to provide quality service and handle complex mechanical issues. I am left with the task of seeking another service center that values its customers and is equipped and willing to address all vehicle concerns, regardless of their complexity. I hope that my experience is isolated and not indicative of a broader issue within Betley Chevrolet. However, as a paying customer, I am entitled to a level of service that matches the reputation and promises of the Chevrolet brand. Sadly, in this instance, my expectations were not met.

I had damage from hitting a rock with my vehicle on 9/16. I was referred to Betley by my insurance carrier. Betley handled all the paperwork and billing with my insurance. I only paid the deductible. The auto body manager was very pleasant to deal with. I picked up my repaired vehicle this morning and they did a beautiful job and completed my claim. It’s like a brand new vehicle again. Highly recommend.

I cannot thank Dan and the collision center team enough for the work they did on my Toyota. I had the unfortunate experience of hitting a deer on the highway in late September and had a decent amount of damage to the front of my vehicle. About a month of suffering with a rental but my car looks brand new like nothing even happened! Whenever I called for an update I either got a personal call or email back from Dan same day with any updates or answers to my questions. I highly recommend Betley for any collision services 👍🏻

Brian is quick to respond to inquiries, but getting me in within minutes of my call (due to some last minute cancelations) made it a swift and thorough experience to not only check and fix the screw in my tire, but deal with the oil change too. What's clear to me is the technicians are experienced and the fact they have been there for a while says something right about management, I hope. I had just been to a tire store the week before and the surly attitude of the young technician was in stark contrast to the comfortable confidence of folks at Betley who know their jobs but still treat people with respect and courtesy.

I met with Steve Ricker on a Saturday morning to take the truck for a test drive. He was very professional and understanding of what I was looking for in a truck. I left to test drive the other major brands over the weekend and decide to work with him. I called Monday morning and told I wanted the truck. We did everything over the phone and picked up the truck Tuesday afternoon. I appreciated working with him and will be highly recommending him to everybody.